FAQ
Quick answers to your biggest questions — from retention to shipping — so you can lash easier and grow faster.
General
Shipping Policy
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
Tracking
Upon Fulfillment of order a tracking number will be issued via email. Once your order has left our facility we are NOT responsible for any misplaced, lost, or stolen packages. Please Note: All packages are covered with at least $50.00 in insurance. To redeem in case of lost/damaged please contact the United States Post Office customer support: 1(800)-275-8777.
If you need assistance with tracking your package or have questions about delay please contact the United States Post Office customer support: 1(800)-275-8777.
Product Availability
In the unlikely event that an item is out of stock after your order has been placed, we will contact you immediately. If we are not able to reach you we will fulfill your order and process a refund for the out of stock item.
Product & Performance
What makes Lash Gang products different?
Profit-first design: faster sets, stronger retention, tools that pay you back.
How long do your adhesives last?
Profit-first design: faster sets, stronger retention, tools that pay you back.
Do your lashes work for beginners or only advanced artists?
Profit-first design: faster sets, stronger retention, tools that pay you back.
Are your products tested and safe?
Profit-first design: faster sets, stronger retention, tools that pay you back.
Shipping & Orders
Where do you ship from?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
How long does shipping take?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
Do you ship internationally?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
What happens if my package is delayed or lost?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
Pricing & Discounts
Do you offer bundle discounts?
(yes — highlight your profit bundles).
Do you ever run sales?
(keep it branded: we don’t discount, we build profit tools).
Training & Education
Do you offer training?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
What’s the difference between online courses, in-person training, and mentorship?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
What is the Lash Millionaire System™?
The framework behind every product & training.
Contact Us
How can I contact Lash Gang?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
What’s your return/exchange policy?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
Can I get help choosing the right product?
Paid orders are shipped daily Tuesday - Saturday excluding ALL major holidays. Please allow 24hrs for processing and 1-3 business days for shipment. Orders placed after 10am Saturday Central Time Zone will be shipped Tuesday.
Your Go-To Tools
Fast, clean, easy lashing starts with the right products.
